Shipping policy
Shipping Policy – Wesyco Wholesale, Inc.
We strive to deliver high-quality wholesale products quickly and reliably to our customers. Please review our shipping policy below:
1. Shipping Regions
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We currently ship across the United States, with a focus on Upstate New York (Rochester, Buffalo, Syracuse, Ithaca, Binghamton, Corning, Elmira, Utica).
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Local delivery is available for select areas in Rochester and surrounding regions.
2. Order Processing Time
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Orders are typically processed within 1–2 business days after payment confirmation.
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Orders placed before Tuesday will be included in the weekly shipping cycle.
3. Shipping Schedule
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Local deliveries close on Tuesday and deliver on Friday.
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Non-local orders close on Wednesday and ship over the weekend and into the following week.
4. Shipping Fees
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A flat shipping fee applies to all shipments unless otherwise stated.
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Free local delivery is available for qualifying bulk orders (please contact us for details).
5. Receiving & Delivery Conditions
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If the delivery location does not have a loading dock, the driver will drop off pallets at the market door. Drivers will not bring products inside the store.
6. Frozen & Refrigerated Items
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Due to food safety regulations, frozen and refrigerated items cannot be returned.
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Please check your order upon delivery and notify us within 7 days if there are any issues.
7. Damaged or Defective Products
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If you receive damaged or defective items, please email us at sales@wesyco.com within 7 days. Including photos will help us resolve the issue quickly.
8. Contact
For shipping questions, please contact:
📧 sales@wesyco.com | 📞 585-355-4606